Refund Policy

Thank you for shopping with us! We aim to provide high-quality perfume and attar products, ensuring your satisfaction. However, if you are not entirely satisfied with your purchase, please read our policy below for returns and refunds.

Eligibility for Returns

• Returns are accepted only for products that are unopened, unused, and in their original packaging.
• Items must be returned within 7 days of the delivery date to qualify for a refund.
• We do not accept returns for products that have been opened, tested, or altered in any way, due to the nature of perfumes and attars.

Non-Returnable Items

• Products marked as "sale" or "non-returnable."
• Any item with visible signs of usage or damage not due to manufacturing defects.
• Gift cards or promotional items.

Return Process

1. Contact our customer service at [Customer Service Email] or call [Phone Number] to initiate a return. Please provide your order number and reason for return.
2. Upon approval, ship the product back to the address provided by our customer service team.
3. Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–10 business days to the original payment method.
• Shipping fees are non-refundable, except in cases where the item was damaged or defective upon delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service within 7 days of delivery.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos and videos of the item and packaging. We will arrange a return and issue a full refund or replacement at no additional cost.

Contact Information

For any questions about returns, refunds, or exchanges, please contact us at:

• Email: [email protected]
• Phone: +91 7007703150
• Address: Haji Wajid Ali Complex Qazi Tola Kannauj